7. A manager commented at a support staff meeting, “What you
know about how to
solve technology problems is less important than the skills
you have to locate
information. “Do you agree or disagree?
I totally disagree, I believe they
are equally as important. I have been an IT for almost 20 years. I have almost
seen it all. When I say almost, that is exactly what I mean. No matter how long
I have been an IT, there is always a new problem popping up. I believe a good
tech will know enough about the technology that is malfunctioning that they can
troubleshoot or research the issue to find the answer or fix. A person can search
all the info in the world. They will be searching a long time if they don`t
have a ballpark idea of what they are looking for.
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