1. What are the relative costs of OEM versus refilled cartridges for a typical printer? (Use a
printer you have experience with as an example.) We use a HP LJ Pro 400 Color printer and the OEM cartridges cost about four times more than the refilled cartridges.
2. What factors other than cost should be considered in making a decision about OEM
versus refilled cartridges? What are the pros and cons in this decision? Refilled cartridges are not very reliable and can be temperamental. OEM cartridges may be costly, but the quality and durability cannot be beat. Refilled is cheap and green, but it is more of a it may work or it may not work once you get the cartridge back.
3. Do some printer manufacturers discourage printer users from purchasing refilled
cartridges? How? Yes, They threatan that the customers will degrade the printer or even shorten the life of the printer by not using OEM products.
4. How might the purchase and use of refilled printer cartridges impact the work of the
support team? Are users in the Production Department likely to experience increased
problems with refilled cartridges that will result in more incidents for the user support
team? The use of refilled cartridges may increase the work load if these cartridges stop working all the time, Yes.
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